Production and Shipping
All purchases are shipped through UPS Ground (if available).
Orders less than an $150 are charged an $8.00 flat rate shipping fee.
We offer free shipping on orders over $150.
All items are READY TO SHIP unless otherwise noted in product description and will ship within 2 to 4 business days.
Custom Name Hat/Sweater Pre-Order FAQs
Production
- Production takes up to 12 weeks from the time your order is placed.
-
Yarn color may vary slightly on hat and sweater orders placed at separate times. If you would like to ensure a match, please order coordinating pieces together.
Change/Cancel Pre-Order
- Orders cannot be changed or canceled once they have been placed.
- Double check text, size and color selections before submitting order.
- All sales are final. Not eligible for return or exchange.
Pre-Order and Ready to Ship Combination Orders
- If you place an order for Pre-Order AND Ready to Ship outfits, your entire order will ship together when the Pre-Order pieces have arrived.
- If you would like the Ready to Ship outfits to arrive sooner, please place TWO separate orders: One order of only Ready to Ship and One order of only Pre-Order.
Alma Mater Pre-Order FAQs
Pre-Order and Ready to Ship Combination Orders
- If you place an order for Pre-Order AND Ready to Ship outfits, your entire order will ship together when the Pre-Order pieces have arrived.
- If you would like the Ready to Ship outfits to arrive sooner, please place TWO separate orders: One order of only Ready to Ship and One order of only Pre-Order.
Change/Cancel Pre-Order
- During the Pre-Order time frame, you may change or cancel your order for a full refund to your original form of payment.
- After the Pre-Order window has closed, no changes can be made to your order.
- Any cancelled orders once the pre-order window has closed, will be issued a refund as store credit only.
- Please contact us via email at shopruthandralph@gmail.com if you have a question about your order.